Frequently Asked Questions

Just choose your favorite art style, select a size, and upload a clear photo of your pet. You can then customize any details and place your order in a few clicks.

Yes! We’ll send you a digital proof for approval. You can request unlimited edits until your portrait looks exactly the way you want it.

Bright, clear images with your pet facing the camera work best. Avoid blurry or heavily filtered pictures. See our Photo Guide for examples.

If your artwork hasn’t started, we can often make changes. Please contact us as soon as possible so we can help.

Of course. You can add special instructions when ordering, such as background color, pet’s name, or any personal touches you’d like.

Yes! You can choose a digital file if you’d prefer to print it yourself.

Absolutely. Just mention your preferred color palette in the instructions, and our artists will tailor your artwork.

Yes! We love all pets—birds, rabbits, horses, reptiles—just upload your photo and we’ll take care of the rest.

Production usually takes 3–5 business days after you approve your artwork preview.

Shipping times depend on your location:

🇺🇸 United States: 5–7 business days

🇨🇦 Canada: 7–10 business days

🇬🇧 United Kingdom: 7–12 business days

🇦🇺 Australia: 10–14 business days

🇪🇺 European Union: 7–14 business days

🌎 Rest of World: 10–20 business days

Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout.

We’ll replace it free of charge. Just send us a photo of the damage within 7 days of delivery, and we’ll take care of everything.

We’ll email you a tracking link as soon as your portrait is on the way.

If your artwork hasn’t started, we can often make changes. Please contact us as soon as possible so we can help.

We accept all major credit cards, PayPal, and other secure payment options.

We occasionally run special promotions and bundle offers. Subscribe to our newsletter to stay updated on exclusive discounts.

Nope! Unlimited revisions before printing are always included in the price.

No—what you see at checkout is exactly what you’ll pay. No hidden charges.

Yes! If you’re ordering multiple portraits,  please contact us for a custom quote.

Only one discount or promo code can be applied per order.

Because each portrait is custom-made, we can’t accept returns. But if there’s any issue, we’ll work with you to make it right.

You have unlimited previews and edits before printing, so you can be sure you’ll love the final piece. If you still aren’t satisfied, please contact us and we’ll do our best to help.

Contact us as soon as possible. If production hasn’t started, we can usually update your order.

Please let us know within 7 days of receiving your portrait so we can resolve any issues quickly.

Refunds are only issued in special circumstances (e.g., items lost in transit or damaged beyond replacement). Otherwise, we’ll remake your portrait to ensure you’re happy. For more information, you can read our returns & refund policy.